FAQs

Q: Why don’t I see my courses in Canvas?

A: You must create your course before it will appear on your Canvas Dashboard. You do this via UCSB Tools on the global navigation to the left of your course (under Commons and above Help).

Q: How do I import materials from a previous course?

A: It's easy to copy materials from a previous course. Use these steps.

Q: I'm getting an identity error when I log into Canvas. What's going on?

A: If you see "Passport Identity Error (500)", follow these directions.

Q: Where can I find a UCSB template for my course?

A: You can find and import a UCSB template via the Canvas Commons. Deluxe and minimal versions are in 10- and six-week formats and various color schemes.

Q: How do I add a user with a UCSB NetId to my course?

A: Canvas syncs with the Registrar system several times each day, and Instructors of Record, TAs, and students are automatically added to course sites. This page will show you how.

Q: How do I add a non-UCSB user to my course?

A: Canvas does not allow instructors to add individuals with non-affiliated email addresses to their course sites. Your department will need to create an Affiliate UCSBnetID for the user. These Affiliate UCSBnetID accounts can be created by Delegated Department Editors. Once their IDs have been created, follow these instructions to add them to your Canvas site.

Q: Where can I get some video tutorials?

A: On our YouTube channel! We have a variety of short videos on key features in Canvas.

Q: How do I give my students extra time for an assignment or quiz?

A: You can follow these instructions to accommodate DSP students or for other specific reasons.

Q: What are some tricks to save me time?

A: Four Canvas Tricks You Never Knew Existed

Need help? Reach out to OTL Services